Terms of Service

1. Agreement to Terms

By accessing or using VirtualGrowthPro services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Services.

VirtualGrowthPro is operated by Virtual Growth Pro LLC ("Company," "we," "us," or "our"). These Terms constitute a legally binding agreement between you and the Company governing your access to and use of all services provided.

2. Services Description

VirtualGrowthPro provides growth infrastructure services for service businesses, including but not limited to:

• Virtual Assistance: Dedicated virtual assistants trained in operations, sales support, marketing, bookkeeping, customer success, and automation across 10 specialized roles and 50+ business functions
• Lead Generation: Multi-channel client acquisition systems including B2B email campaigns, LinkedIn prospecting, local SEO, paid advertising, landing pages, lead scoring, and CRM integration across 8 target industries
• Design & Development: Custom websites, workflow automation (Zapier/Make), CRM implementation, AI integration, dashboard development, API development, and ongoing technical support

The specific scope of services will be outlined in your service agreement or proposal. Services may be modified or expanded based on mutual agreement between you and the Company.

3. Service Plans, Pricing & Payment

Service plans are billed as agreed upon in your service agreement: monthly, per project, or per campaign. Pricing is as stated on our website or in your custom proposal at the time of engagement and may be subject to change with 30 days' written notice.

3.1 Payment Terms

• Monthly retainers are billed in advance on the first of each billing cycle
• Project-based work requires a 50% deposit before work begins, with the balance due upon completion
• Pay-per-lead arrangements are invoiced weekly or monthly based on delivered lead volume
• Late payments exceeding 15 days may result in service suspension
• All prices are in USD unless otherwise specified

3.2 Performance-Based Fees

Some engagement models include performance bonuses tied to agreed-upon metrics (lead quality, conversion rates, revenue impact). These terms will be clearly defined in your service agreement before engagement begins.

4. Client Responsibilities

To ensure successful service delivery, you agree to:

• Provide accurate and complete business information during onboarding
• Grant necessary access to tools, platforms, and systems required for service delivery (CRM, email, social media, etc.)
• Respond to communications and approval requests in a timely manner
• Maintain the confidentiality of any shared credentials and system access
• Ensure all materials provided to us are accurate, legal, and do not infringe on third-party rights
• Comply with all applicable laws and regulations, including industry-specific regulations
• Not use our services for any fraudulent, deceptive, or unlawful purpose
• Provide timely feedback on deliverables, campaigns, and VA performance

5. Virtual Assistant Terms

When engaging our virtual assistant services, the following terms apply:

• VAs are independent contractors engaged by VirtualGrowthPro, not your direct employees
• We handle VA training, management, and quality assurance
• Unused hours do not roll over to the next billing period unless specified in your agreement
• VA replacement is provided at no additional cost if the initial match is not satisfactory
• All work performed by VAs is supervised and quality-checked by our management team
• Direct solicitation or hiring of our VAs outside of VirtualGrowthPro is prohibited for 12 months after service ends

6. Lead Generation Terms

When engaging our lead generation services, the following terms apply:

• Lead quality definitions and qualification criteria will be established during onboarding
• We guarantee lead verification (email validation, phone verification) but cannot guarantee conversion outcomes
• Campaign performance data and analytics are provided through regular reporting
• All lead generation activities comply with CAN-SPAM, TCPA, and applicable privacy regulations
• Lead exclusivity terms (exclusive vs. shared leads) will be defined in your service agreement
• Campaign ramp-up periods typically require 2-4 weeks before optimal lead flow is achieved
• Disputed leads must be reported within 7 business days of delivery for credit consideration

7. Design & Development Terms

When engaging our design and development services, the following terms apply:

• Project scope, timeline, and deliverables will be documented in a project brief or statement of work
• Up to 2 rounds of revisions are included per deliverable unless otherwise specified
• Additional revisions or scope changes may incur additional fees
• Source code and design files are delivered upon final payment
• Third-party software licenses, hosting fees, and API costs are the client's responsibility
• Ongoing maintenance and support are available under separate agreements

8. Cancellation & Refund Policy

You may cancel your service engagement at any time with 14 days' written notice. The following cancellation terms apply:

• Monthly retainers: Cancellation takes effect at the end of the current billing period. No refunds for partial months
• Project-based work: Deposits are non-refundable once work has commenced. You will be billed for work completed up to the cancellation date
• Lead generation campaigns: Active campaigns require 14 days to wind down. Leads generated during the wind-down period will be delivered and billed
• Annual agreements: Early termination may be subject to an early cancellation fee as specified in your agreement

9. Limitation of Liability

We make no guarantees regarding specific business outcomes including lead volume, conversion rates, revenue growth, or time savings. Our services are provided "as is" without warranties of any kind, express or implied.

To the maximum extent permitted by law, VirtualGrowthPro and Virtual Growth Pro LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill.

Our total liability for any claims arising from or related to these Terms or our services shall not exceed the total amount paid by you to VirtualGrowthPro in the 3 months preceding the claim.

10. Intellectual Property

All custom work product created specifically for you (websites, automations, dashboards, content) is owned by you upon final payment. We retain the right to:

• Showcase anonymized examples of our work for marketing purposes (with client permission)
• Reuse general frameworks, templates, and methodologies across client engagements
• Retain proprietary tools, systems, and processes developed internally

You retain ownership of all pre-existing materials and data provided to us. We claim no ownership over your business data, client lists, or proprietary information.

11. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This includes business strategies, client data, financial information, system credentials, and trade secrets.

• All VAs and team members sign Non-Disclosure Agreements (NDAs) before accessing client systems
• Confidentiality obligations survive the termination of services for a period of 2 years
• Exceptions include information that becomes publicly available, is independently developed, or is required to be disclosed by law

12. Indemnification

You agree to indemnify and hold harmless VirtualGrowthPro, Virtual Growth Pro LLC, and their officers, directors, employees, and contractors from any claims, damages, losses, or expenses arising from your use of our services, your violation of these Terms, or your violation of any third-party rights.

13. Termination

We reserve the right to suspend or terminate your access to our services at our discretion if you violate these Terms, engage in fraudulent or harmful behavior, fail to make timely payments, or if continuing the engagement would expose us to legal or regulatory risk.

Upon termination, we will provide reasonable assistance in transitioning your operations, including data export, documentation handoff, and a 14-day transition period.

14. Dispute Resolution

Any disputes arising from these Terms will first be addressed through good-faith negotiation. If resolution cannot be reached within 30 days, the dispute will be submitted to binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will take place in the state of Delaware.

15. Force Majeure

Neither party shall be liable for delays or failures in performance caused by events beyond reasonable control, including natural disasters, pandemics, government actions, internet outages, or other force majeure events.

16. Changes to Terms

We may modify these Terms at any time. We will notify you of significant changes by email or through our website at least 30 days before changes take effect. Continued use of our services after changes constitutes acceptance of the new Terms.

17. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

19. Entire Agreement

These Terms, together with any service agreements, proposals, or statements of work, constitute the entire agreement between you and VirtualGrowthPro regarding the subject matter herein, superseding all prior agreements, communications, and understandings.

20. Contact Information

For questions about these Terms or our services, please contact us:

Email: [email protected]
Company: Virtual Growth Pro LLC
Hours: Monday to Friday, 9 AM to 6 PM EST
Response Time: Within 24 business hours